Who are we

Sales Department

The role of the sales department begins after transferring customer data from the marketing department and is implemented through the following steps:

• The seller's contact with the customer to learn about the needs and activity of the customer and the quality of the required programs.
• Determine a visit to the customer to view the components and features of the program (Demo).
• The success of the visual presentation (Demo) depends on the skill of the Pre Sales in the instant crystallization of the customer's requirements and their application through the program and its reports. This skill comes from the experience of Pre Sales and the company's success in making effective continuous courses on how to implement ERP programs for all sectors.
• Provide the appropriate price offer to the customer.
• After the customer is sure that the program meets his needs, the supply order is issued and then the licensing contract is signed.
• The customer’s data is delivered to the installation department to inspect the devices and upload it to the server or the cloud and to the users’ devices
• After downloading the programs, a memorandum is transferred to the Training and Application Department to make a training and application schedule and approved by the client to start implementing it
• The client is followed up during the implementation period to ensure that the contracted programs are benefited from.

Note: Each stage of contracting, installation, training and application is delivered through receipt minutes signed and stamped by the customer.

Technical support department

• Voice Over IP And through the call center TeamViewer, the technical support department relies on the latest technologies to communicate with customers through
• More than 20 specialists in the field of ERP communicate with our customers daily
• To assess the level of service and the extent of customer satisfaction CRM for customer problems until their solution and record what was done on the Ticket program and it is opened
• IT Technical support personnel have high experience in the field of accounting and
• The team provides technical and technical advice to our clients, and they also have the ability to work under pressure and respond quickly to clients
• To transfer clients to technical support personnel DoubleClick Note: There is a system that was invented in
• In the picture, the red color means busy with a customer, and the green color means it is available to receive a new customer
• A unified number for 10 lines is: 33368555

Training and application department

The Training and Application Department performs the following tasks

• Receiving the customer from the sales department, downloading the program, and delivering the download files for the basic data
• Uploading the basic data, designing the client's publications, and preparing the database for work
• Conducting a detailed meeting with the managers of the client’s departments and setting the work cycle and writing it on paper
• Training users on the program according to the set work cycle, actual training with real data
• Delivering and completing the client’s training and following up on the client periodically to ensure the actual client’s dependence on the program while providing the necessary advice to the client for the actual application of the company’s system

Quality section

• The concept of total quality management is one of the modern administrative concepts that aim to continuously improve and develop performance by responding to market requirements. The role of the quality department depends on creating a cooperative form of business performance that depends on the joint capabilities of the department’s employees, with the aim of continuous and comprehensive improvement of the program’s performance in the technical aspects Accounting and facilitating the user's work on the program
• One of the most important objectives of quality management is to develop the quality of the program by examining and testing the program before it reaches the customer so that it becomes of the highest quality and without defects while achieving a reduction in costs and reducing wasted time and effort to improve the program provided to customers and gain their satisfaction